Return policy

RETURN & REFUND POLICY – OVERVIEW

For most orders shipped from apimbs.com, you may request a return within 7 days after delivery (or within 30 days from shipment if delivery tracking is unavailable). A shipping confirmation email with your order date and details will be sent once your package leaves our warehouse. Please note that certain product categories may have special terms or additional requirements.

CONDITIONS FOR ACCEPTABLE RETURNS

To qualify for a non-defective return, the item must:

Be unused, unwashed, and in its original condition
Have all tags, labels, and original packaging still attached and intact
Be returned in the same state as when you received it

We reserve the right to reject any return that does not satisfy these criteria.

ITEMS THAT CANNOT BE RETURNED

For hygiene and quality assurance, the following products are not eligible for return unless they arrive defective or damaged:

Custom‑made or personally tailored T‑shirts (e.g., printed with your own design or size adjustments)
Items clearly marked as “final sale” or “non‑returnable” on the product page

If your T‑shirt arrives faulty, please follow the defect claim process below.

DEFECTIVE / DAMAGED / INCORRECT ITEMS

If your order arrives damaged, not as described, or malfunctions, you are covered. Here is the procedure:

Contact us within 7 days of receiving the product, providing a photo or video that clearly shows the issue, and let us know whether you prefer a refund or replacement.
Our team will review your claim and may reach out for additional details.
Once approved, we will issue a refund or send a new item. In some cases, we may ask you to return the original product.

Important: For any return (including defective items), please first reach out to our Customer Service at business@apimbs.com to obtain the correct return shipping address and further instructions.

REFUND PROCESSING

After we receive and inspect your returned item, we will notify you via email of its arrival. You will then receive a second email confirming whether your refund has been approved or rejected.

If approved, the refund will be processed automatically to your original payment method (credit card or other) within a standard bank processing period. The exact timing depends on your payment provider.

QUESTIONS?
For any return‑related inquiries, email us at business@apimbs.com – we’re here to help.